Frequently Asked Questions

Handy tips to get the most out of Pouzza Fest

Please read all the info listed here before contacting us. The more time we can save from answering questions already answered here, the more time we get to work on the festival so you get the best experience!

COVID-19

If you have bought tickets for Pouzza 2020, your purchase is still valid, but those tickets have been cancelled and you should have received new ones for the 2021 edition.

If you didn’t receive your new passes, contact us.

How can I get a refund?

You received an email with all the necessary information regarding the refund process. Take a good look in your regular inbox (and maybe your spam folder) and make sure you are using the same address you used on Thepointofsale.com.

If you didn’t get the email, you can contact [email protected] with your questions.

I would like to get a refund for a part of my purchase, not all of it. Is it possible?

Let us know in the “Other information” box, at the bottom of the refund request form. (The link to the form is provided in the email you received)

What's the deadline to get a refund?

May 15th, 2020 before 23 h 59.

When will I receive my refund?

Starting May 16th, 2020, we will put in place what’s necessary to process refunds. This should be done in a few days.
If, after 10 business days, you still haven’t received your money, you can contact us at
[email protected].

To follow up on the social movement called #BilletSolidaire, Thepointofsale.com recognizes the importance of supporting the cultural community and the entertainment industry.

This support is even more important when a situation, as with the case of COVID-19, takes the cultural market by surprise by negatively impacting it with mass events cancellation.

In this situation, we invite you to join the #BilletSolidaire movement and renounce your ticket refunds.

By giving it up, you are helping to limit losses in the entertainment industry, which will help the various cultural promoters meet their needs so they can continue to offer us quality and culturally diverse events.

What will happen to my tickets once I have filled the #BilletSolidaire form to give them up?

They will be cancelled, but you won’t receive any refund, since you will have given up the money (and it’s very generous of you, thank you).

Can I get a refund for a part of the value of my purchase and give up the other part?

No, it’s not possible. We suggest that you get a full refund and that you use the amount you were willing to give away to support our partners, the bands that were supposed to play and the organisms who work with us, such as Dans la rue!

I would like to support the festival by handing over the amount of my tickets, but I would also like to attend the event in 2021. Is there a place to give you some money?

It’s a very nice gesture, but we’d prefer that you save your money for your presence next year, to buy merch or beer, for example.

You can also visit our bands page and support them by buying their music, their merch. They are those who are the most affected by all the show cancellations and it’s a good way to help them survive this whole COVID-19 crisis.

Another option would be to make a donation to Dans la rue. They help us every year building the festival set-up and the actual situation also is a challenge for them.

As for us, we will simply be happy to see you at Pouzza next year!

Can we buy some Pouzza 2020 merch somewhere online?

No, we prefer to minimize the risk of contamination, even by post. So it’s a surprise until 2021. 🤭

Can I buy my 2021 pass right now?

We will have passes back on sale this fall. If you already have your passes for the 2020 edition, they will be valid next year: keep them safe!

If you have bought tickets for Pouzza 2020, your purchase is still valid, but those tickets will be cancelled and you will receive new ones for the 2021 edition. We cannot confirm the shipping date right now, but you should receive them before June 1st, 2020.

Will the lineup change?

There will be changes in the lineup. We will make announcements as soon as possible.

You said you spoke will all the bands. Which ones will be back for the 2021 edition?

It’s too soon to share this information. We will make announcements as soon as possible.

Will there be a mini-Pouzza this summer?

It’s still too soon to plan an event this summer because of the current COVID-19 events, and the situation is evolving daily.

Sure thing is that Pouzza 10 will happen on May 21-22-23, 2021.

Will you have online presentations?

At the moment, this is not planned. Follow us on social media to get the most up-to-date information.

I was supposed to play Pouzza 10. What happens to my contract?

Please contact the person you had communicated with for booking. Or send your questions to [email protected].

I work with a media and had sent a press accreditation. Do I need to send a new request next year?

If you had been approved for 2020, you are approved for May 2021.

If you were not approved, please send your request again next year. Forms will be available in fall 2020.

I have a businesss and would've liked to rent a vendor space at your outdoor site. Can I send my request right now?

No. The request form will be available in fall 2020 in the Contact Us section.
Requests sent via email until then will be invalid.

For any inquiries related to COVID-19, please contact us at [email protected].

General Information

Everyone (festgoers and bands) must first check in at the Pouzza HQ during opening hours to get their passes.

Pouzza HQ
Parterre du Quartier des spectacles
(corner of St-Urbain & de Maisonneuve)

Friday: noon – 11pm
Saturday: noon – 9pm
Sunday: 2pm – 8pm

Remember: Registration only takes place during these hours. Everyone (festgoers and bands) must first check in at registration to pick up their passes.

I bought my ticket online (on pouzzafest.com or via thepointofsale.com), where do I get my pass?

Following you purchase, you received an electronic ticket via email. You must check in at the Pouzza HQ during opening hours with this ticket (printed or on your phone) and we’ll give you a wristband that you will need to wear to access the venues.

You must show a photo ID and the credit card used for the purchase.

I bought a physical ticket in a point of sale, where do I get my wristband?

When you bought your pass, you were given a ticket. Hold on to it preciously, it’s your only proof of purchase. You need to exchange it for your wristband at the Pouzza HQ during opening hours. This wristband gives you access to the venues during the festival.

Do you sell single show tickets?

Depending on availability, there will be individual tickets (giving access to only one show) available at the venues’ doors in very (very!) limited quantities. First come, first served.

Do you present free shows?

The outdoor shows are free and no pass is needed. The schedule is available here.

Are tickets refundable?

No, all sales are final. No refunds or exchanges.

Are children welcome at the festival?

Yes. Except for shows in bars and 18+ venues. The festival offers family-friendly activities at the outdoor site located on the corner of Clarke and Maisonneuve (parterre du Quartier des spectacles).

I think I lost something during the festival, what should I do?

If you’re looking for belongings lost during the festival, come and see us at Pouzza HQ (where you checked in and got your passes) to let us know and see if someone brought it back.

If you find a lost object, please bring it to our headquarters.

Do you sell single show tickets?

Depending on availability, there will be individual tickets (giving access to only one show) available at the venues’ doors in very (very!) limited quantities. First come, first served.

Do you present free shows?

The outdoor shows are free and no pass is needed. The schedule is available here.

Are tickets refundable?

No, all sales are final. No refunds or exchanges.

Are photo/video cameras allowed?

Professional photo and/or video cameras are not allowed in the venues. If you’d like to use one, please request a photo accreditation.

Getting around in Montreal

On foot

You can easily get around venues on foot. All venues are located at walking distance from one another. For tourists, it’s a nice way to visit and discover our beautiful city!

Montreal Transit Corporation (STM)

Pouzza Fest takes place in the heart of downtown Montreal, so public transportation is the best way to get to and from the fest. The subway can get you close to all the venues, all located near St-Laurent station and Berri-UQAM station.

Fares, schedule and lines are available at stm.info.

Bicycle and Bixi

It’s possible to rent Bixi bikes (self-service rental bikes) to get from one venue to an other. There are a lot of Bixi terminals near the venues.

If you use your own bike, a good and secure lock is more than recommended!

For more info on Bixi, please visit

Pour plus d’information sur les Bixi, consultez montreal.bixi.com.

Getting to Montréal

Car

You should check it out on Google Maps, it will be much more precise and clear than what we could do!

Here’s a direct link to the Pouzza HQ on a map: Google Maps
Just enter your starting address and you’re good to go!

Ridesharing and Carpooling

Want to save on transportation? Carpooling might be the best option for you. And at the same time, you’re doing your part to protect the environment.

AmigoExpress

Coach

Intercar
Orléans Express

Train

VIA Rail CanadaYou can get in downtown Montreal by train with VIA Rail. Montreal’s Central Station is located a few blocks away from Quartier des spectacles where the festival takes place.

Many special offers and special fares are available on their website.

Plane

For international visitors arriving in Montreal by plane, please visit Montreal-Trudeau airport‘s website for more details.

When will the schedule be available?

The complete schedule should be available early April.

When will the complete list of bands will be available?

The full lineup will be announced a few months before the festival.

You can view past lineups here.

Are there secret shows?

Like every year, we’ve got a few surprises for you! If you’d like to be the first to know about last minute secret shows, keep an eye out for announcements on our social media pages during the festival.

I want to play at Pouzza Fest, what should I do?

We’re always looking for new bands to play at Pouzza.

What's the submission period to apply?

Booking is over for this year.

Who should I send my presskit to?

Please send it to [email protected]
Entry period for this year is now over.
Only selected candidates will be contacted.

Can I volunteer?

We’re always looking for serious, energetic and fun volunteers who share the same passion and values! We offer advantages to volunteers during the 3 days of the festival. Work shifts may vary depending on the role you’ll be given.

We need volunteers for registration, venue doors, stage tech, and security. You have a driver’s license? We also need runners who can drive bands or run last-minute errands around town.

If you’re interested, please fill out the volunteers form.

Looking for a place to stay during the festival? We have a whole section dedicated to accommodations.

Head here to book a room in Montreal!